How do I accept and access mobile transfer tickets?

Attention:
Some venues are currently limiting attendance to in-state residents only. If you are an in-state resident attending an event with these restrictions, please make sure all the information you provide (such as shipping and billing addresses) is consistent with your state of residence. These regulations will be posted on the ticket listings page of your event.

Some venues prefer to use paperless tickets, or mobile transfers for entry because it’s a more secure delivery method than traditional print-at-home tickets. Mobile transfers are tickets that are delivered via an email or link from a third-party app and need to be presented from the third-party's app or mobile website with an Android device or iPhone.

There's no need to worry if you don't receive your tickets right away. As an event draws closer, venues generate the barcodes for each ticket. Many venues release their tickets 24 hours before the event as a security measure, so it's normal to receive them the day before or the day of the event. The seller will transfer your tickets to you as soon as they receive them from the venue.

You'll receive an email from the third-party (usually from the team or the venue's preferred ticketing platform) prompting you to accept your ticket transfer. Mobile tickets can't be transferred to your Smash-Tix account and need to be displayed from the venue or team’s preferred ticketing platform. The video below shows the process of accepting most mobile transfers.