Alexis Pozos
- Total activity 20
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Activity overview
Latest activity by Alexis Pozos-
Alexis Pozos created an article,
What if I received the wrong item or a damaged item/packaging?
If you received the wrong item or a damaged item, we’re here to help. Contact us here with photos of the damaged product packaging and shipping carton. Call us at 1-866-278-4264 (Monday through ...
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Alexis Pozos created an article,
How do I accept and access mobile transfer tickets?
Attention:Some venues are currently limiting attendance to in-state residents only. If you are an in-state resident attending an event with these restrictions, please make sure all the information...
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Alexis Pozos created an article,
When will I receive my tickets?
Although tickets can be delivered to your account instantly, there may be a period of time between your order confirmation and when you receive the tickets. You may not receive mobile transfer tick...
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Alexis Pozos created an article,
How are shipped tickets and wristbands delivered?
The ticketing industry is moving away from physical tickets but here are the few different ways that you may receive them! Your ticket or wristband will be mailed to you via UPS or FedEx and will b...
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Alexis Pozos created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Alexis Pozos created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Alexis Pozos created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Alexis Pozos created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Alexis Pozos created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Alexis Pozos created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.