Alexis Pozos

If you received the wrong item or a damaged item, we’re here to help.   Contact us here with photos of the damaged product packaging and shipping carton. Call us at 1-866-278-4264 (Monday through ...

Attention:Some venues are currently limiting attendance to in-state residents only. If you are an in-state resident attending an event with these restrictions, please make sure all the information...

Although tickets can be delivered to your account instantly, there may be a period of time between your order confirmation and when you receive the tickets. You may not receive mobile transfer tick...

The ticketing industry is moving away from physical tickets but here are the few different ways that you may receive them! Your ticket or wristband will be mailed to you via UPS or FedEx and will b...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...